Shipping Information

The Ascot Shop is based in Great Harwood, Lancashire, UK, and all orders are dispatched from our UK location.

Dispatch Times

Orders placed before 3pm Monday to Friday are normally dispatched the same working day.

Orders placed after 3pm, at weekends or on UK public holidays will be dispatched on the next working day.

UK Delivery

We offer a range of Royal Mail delivery services, which can be selected at checkout.

Standard UK delivery is free on orders over £30.

Available delivery options and prices are displayed at checkout before payment. Express delivery is also available if you require your order more urgently.

Delivery times depend on the Royal Mail service selected. While we dispatch orders promptly, occasional postal delays can occur, particularly during busy periods such as Christmas.

If you need an item by a particular date, please contact us before ordering and we'll be happy to advise on the most suitable delivery option.

International Delivery

International delivery options, where available, are displayed at checkout. Delivery times and charges vary depending on the destination and delivery service selected.

If you have any questions about shipping or an existing order, please contact us.

 

Returns & Exchanges

We want you to be happy with your purchase. In addition to your statutory rights, The Ascot Shop offers a 60-day returns period.

Unused and unworn items may be returned within 60 days of receiving your order, including if you change your mind or decide that the colour or size isn't suitable.

Returned products must be in their original, unused condition.

Refunds

Once your return has been received and accepted, we will refund the cost of the returned item(s) to your original payment method.

For returns outside any applicable statutory cancellation rights, delivery charges paid on the original order are non-refundable. If your order qualified for free delivery, no original delivery charge will be deducted from your refund.

Customers are responsible for the cost of returning unwanted items unless the item is faulty, damaged or was supplied incorrectly.

Your statutory rights, including any rights relating to the refund of standard delivery charges when cancelling an eligible online order, are not affected by our additional 60-day returns policy.

Exchanges

If you would like to exchange an item for another size, colour or product, please contact us.

Customers are responsible for the cost of returning an unwanted item and the delivery cost of sending the replacement item.

Incorrect, Faulty or Damaged Orders

If we have sent you the wrong item, or an item arrives faulty or damaged, please contact us as soon as possible.

Where an error is ours, The Ascot Shop will cover the reasonable postage costs required to resolve the issue.

How to Make a Return or Exchange

To arrange a return or exchange, please contact us:

Email: Julie@theascotshop.co.uk
Telephone: 01254 886032

We will provide you with the appropriate return instructions.